How tickets help
Tickets keep service requests and maintenance issues in one place so they do not disappear in email or chat.
- Use status to separate new, in-progress, and resolved work.
- Use type to distinguish problems, suggestions, and other requests.
- Use the ticket timeline to keep decisions, updates, and history together.
Visibility and context
Tickets can be tied to the relevant property, unit, or client so the issue is easy to understand.
Public or shared tickets should only be used when the information is useful to more than one client.